Frequently-Asked Questions

Below are some of the questions we’ve commonly received concerning our watch collections or the pre-ordering process on Kickstarter. If you have other questions please write us: info@echoneutra.com

Kickstarter is a launchpad for creators to raise funds for the initial production of their invention. Backers (that’s you!) can support the creator by pre-ordering the product at a discounted price.

When you back a project, you’re funding the production of the product. That means you’ll get your choice of watch once it’s produced (based on the pledge level you selected during the campaign). Besides getting the product itself, you’re also joining a community. Follow along the production process, take part in important surveys and give the creator valuable feedback.

To pre-order your watch, first log in to your Kickstarter account, click the green button below and then select the reward you want. That’s it!

Kickstarter doesn’t work like an e-commerce, in fact, your card will be charged after the campaign ends, Friday 2 April. If the project is cancelled for any reason, you won’t be charged. You can use any debit or credit card associated with Visa, Mastercard or American Express, as well as Discover and JCB cards. Kickstarter does not accept payments with PayPal.

When you back the project, Kickstarter sends an authorization to your credit or debit card for the amount of the pledge to make sure there are sufficient funds to capture once the campaign ends. This authorization is only temporary and typically will show as a Pending Charge for around 72 hours. It will then disappear until the campaign ends. Once the campaign ends, Kickstarter will actually charge your card for the full pledged amount.

We ship from Italy. Customs and taxes due will all depend on your country’s import tax system. We will do everything in our power to minimize any taxes due, but we can’t forecast what those might be. You can check with your local government on their duties rate if this a concern for you.
BTW US taxes are 0USD for orders under 800USD.

The Averau39 watches have an estimated ship date of late August 2021. Depending on your location, you’ll get them sometime between August-September. Please note that this is an estimate, as you’re pre-ordering the watch and production delays could arise.

Unfortunately we are unable to accommodate requests for specific Serial Numbers because multiple people could request the same number. 

No, the watches will be distributed randomly. This way every backer has a chance at low numbers even if you only found out about the Kickstarter campaign on day 23 of 24. Earliest backers get the benefit of the lowest pricing.

We’ll be sending a pre-survey to get a better idea of how many watches we should order before the campaign ends as well as if any models are getting close to selling out so we don’t oversell. We started production as soon as we reached our funding goal but we’ve had to increase the quantities of each based on the pre-survey results.
After the campaign ends, we will send out a final survey where you will provide your shipping address and choose which watch(es) you want based on the reward you selected.
This is an important point. We have decided from the beginning to offer the highest quality without compromise to all our Backers. For this reason, every watch purchased on Kickstarter will have the following characteristics, with no minimum campaign restrictions:
 
1. Swiss Made watches, powered by Sellita movements;
2. Double strap: one sportive/technical nylon band and one Leather Strap 100% Handmade in Italy.
3. 316L Stainless Steel case.
4. Sapphire double domed crystal;
5. Double internal AR coating;
6. Super-LumiNova BGW9 lume on all models (except for white dials).
7. Water resistance 10Bar
 
We have also decided to reward ALL our supporters with a second free strap (only for the Kickstarter campaign) worth € 65, 100% Made in Italy.

Yes, all Averau39 will have the screw-down crown, included the small seconds with hand-wound movement.

The Averau has a water resistance of 10bar (100m), it means that we suggest it for any water sports activity (suitable for swimming, surfing, etc.). 
Please note that no matter what the water resistance is, a watch should never be worn in any hot tub, sauna or steam room.

All Avearu39 timepieces preordered in Kickstarter come with both a technical strap and an extra leather strap (100% handmade in Italy) for free.

Yes we do have plans to offer additional straps after the campaign ends. During the final post-campaign survey we hope to allow backers the opportunity to purchase additional straps at a discounted rate. We don’t currently have pricing set, but it’ll be very reasonable.

All the Averau39 watches will be insured for 2 years starting from the delivery date of the watch. 

Any damage to the case or movement caused by moisture that has entered the watch due to improper use. Contact with water with an open crown. Damage caused by maintenance not carried out properly. Straps. Crystal. Damage such as scratches, falls and impacts.
More generally, the warranty will not apply in the event of improper or not recommended use of the watch.